Privacy Policy NH88 – Our Commitment to Personal Data Protection for Malaysia Online Casino Members

NH88 (operating through nh88.mx) is fully committed to protecting the privacy and data security of every individual who uses our online casino platform. This Privacy Policy ("Policy") sets out transparently and in detail how NH88 collects, processes, stores, shares and protects your personal data when you register, log in, play and interact with our platform.

This Policy applies to all individuals who use or have used NH88's services, including unregistered website visitors, active registered members, temporarily inactive members and former members whose accounts have been closed. In short, if you have ever visited nh88.mx or interacted with any aspect of the NH88 platform, this Policy is relevant to you.

NH88 acts as the "data controller" as defined under applicable data protection law. This means we determine the purposes and means by which your personal data is processed. We take this responsibility very seriously and ensure that all data processing is carried out in compliance with Malaysian law and international industry best practices.

NH88 collects various categories of personal data depending on your level of interaction with our platform. All data is collected on a lawful basis and by lawful means. Below is a summary of the data we collect:

Data is collected through three primary means: (1) Information you provide directly during registration, KYC or when interacting with NH88 customer support; (2) Data generated automatically as you use the platform, such as access logs, session data and cookies; and (3) Data from legitimate third parties such as payment processors (Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX) that confirm the success or failure of transactions.

Personal data collected by NH88 is used for purposes that are specific, legitimate and transparent. We never use your data for anything unrelated to the operation of the NH88 platform, nor without a solid legal basis. The following outlines in detail how your personal data is used:

• Account management and verification: Processing registrations, verifying identity through the KYC process, managing account settings and enabling you to log in securely to the NH88 platform.
• Financial transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX, and managing your winnings withdrawals quickly and securely.
• Provision of gaming services: Enables you to access and enjoy all NH88 games — including slots, Live Casino, and table games such as Fan Tan — as well as track your game history and calculate accurate RTP.
• Security & fraud prevention: Identifying and preventing suspicious activity, fraud, multi-account use, collusion and any other misuse of the NH88 platform.
• Legal and regulatory compliance: Fulfilling obligations under anti-money laundering legislation, KYC requirements and any lawful court orders or requests from relevant authorities.
• Customer support: Providing effective assistance whenever you reach out to the NH88 support team via live chat, WhatsApp, Telegram or email, and ensuring every issue is resolved to your satisfaction.
• Responsible Gaming: Monitoring gaming patterns to identify early signs of problem gambling and connecting you with appropriate support resources when needed.
• Marketing communications (with consent): Sending you promotional information, the latest bonus offers and NH88 news — only if you have consented to receive such communications during registration or subsequently through your account settings.
• Platform improvement: Analysing aggregated, anonymised usage data to improve NH88's interface, gaming experience and overall service quality.

NH88 will not use your personal data for any purpose not stated in this Policy without first obtaining your explicit consent. Should we intend to use your data for a new purpose, we will inform you and obtain the appropriate consent.

NH88 only processes your personal data where there is a lawful basis for doing so. The legal bases we rely on are as follows:

• Contractual performance: Where data processing is necessary to provide the NH88 online casino services that you consented to upon registration — including deposit processing, access to games and payment of winnings.
• Legal obligations: Where NH88 is required by Malaysian law — including anti-money laundering legislation, regulatory requirements and court orders — to process or disclose your personal data.
• Legitimate interest: Where NH88 has a legitimate business interest that outweighs your privacy rights — for example, to prevent fraud, maintain platform security and improve user experience — provided that interest does not adversely affect your fundamental rights.
• Consent: For certain activities — such as sending marketing materials or using non-essential cookies — NH88 will only do so with your explicit consent. You may withdraw this consent at any time through your account settings or by contacting us.

NH88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Data sharing only occurs in limited, necessary circumstances as outlined below:

• Payment processors: To process your deposits and withdrawals, NH88 is required to share the necessary information with payment service providers such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX. This sharing is strictly limited to information required to complete the transaction.
• Game software providers: Game providers that support the NH88 platform may receive technical data necessary for games to function properly. This data does not contain personally identifiable information unless required for gameplay purposes.
• Authorities and regulatory bodies: NH88 may be required to disclose personal data to law enforcement agencies, courts, or Malaysian regulatory bodies when mandated by law or by a valid court order.
• Technical service vendors: Third-party service providers that assist NH88 with technical operations — such as cloud computing, security monitoring and system support — may have limited access to data in the course of carrying out their duties, subject to strict confidentiality agreements.
• Fraud investigation: In cases of fraud or illegal activity, NH88 may share the necessary information with authorities or other platforms as part of industry-wide efforts to prevent unlawful conduct.

All third parties that receive personal data from NH88 are bound by strict data protection agreements and are only permitted to use that data for the purposes specified by NH88. NH88 takes responsibility for ensuring that third parties working with us uphold the same high data protection standards that we ourselves apply.

NH88 continually invests in the latest security technologies and procedures to ensure your personal data is protected against all threats. The comprehensive security measures we employ are as follows:

• 256-bit SSL Encryption: All communications between your browser and NH88's servers are encrypted using 256-bit SSL/TLS protocol, ensuring that your data cannot be intercepted in transit.
• Multi-layered access controls: Only authorised NH88 staff with a legitimate business need are permitted to access members' personal data. All access is logged and monitored automatically.
• Secure password storage: NH88 account passwords are never stored in plain text. We use strong hashing algorithms with a unique salt for each password.
• 24/7 Monitoring: NH88's security monitoring system operates around the clock to detect and respond to any suspicious activity or unauthorised access attempts.
• Regular security audits: NH88 undergoes regular independent penetration testing and security audits to identify and address any vulnerabilities before they can be exploited.
• Secure data backup: Critical data is backed up regularly to a separate, secure location with full encryption, ensuring continuity of NH88 services even in the event of a system failure.
• Staff training: All NH88 staff who handle personal data receive comprehensive data protection training and are required to adhere to strict security protocols.

While NH88 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. We also encourage you to take your own precautions — including using strong, unique passwords, keeping your login credentials private, and ensuring the devices you use to access NH88 are always up to date with the latest security updates.

NH88 retains your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable Malaysian law. The following are general guidelines for data retention periods:

• Active account data: For as long as your NH88 account remains active, all profile data and preferences are retained to ensure a seamless experience across our services.
• Financial transaction data: Records of deposit and withdrawal transactions — including payment methods such as Touch 'n Go eWallet, GrabPay, and DuitNow — are retained for a minimum of 7 years in accordance with Malaysian financial law requirements.
• KYC & identity verification data: Identity verification documents are retained for a minimum of 5 years after the business relationship ends, in accordance with Malaysia's anti-money laundering legislation.
• Game history: Game session logs and records are retained for 3 years for audit, dispute resolution and compliance purposes.
• Communication logs: Communication records with NH88 customer support are retained for 2 years for reference and service improvement purposes.
• Marketing data: If you withdraw consent for marketing communications, the relevant data will be deleted within 30 business days.

Once the required retention period has elapsed, NH88 will securely dispose of your personal data using industry-recognised methods — whether through secure deletion or physical destruction for physically stored data. You may also request early deletion of your data, subject to your rights as described in Section 8.

As an NH88 member and data subject, you hold important rights regarding your personal data, all of which we fully respect. Below are your rights and how to exercise them:

To exercise any of the rights above, contact the NH88 data protection team by email at [email protected] stating the right you wish to exercise along with your account details for verification. NH88 will respond within 30 business days. For complex cases, we may require up to 60 days, and we will notify you accordingly.

NH88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the NH88 website. The following are the types of cookies we use:

You can manage your cookie preferences through your web browser or via the cookie settings available on the NH88 platform. However, disabling essential cookies may affect platform functionality, and you may be unable to log in or play properly. NH88 does not use cookies to track your activity on any websites outside of our platform.

NH88 takes financial data security extremely seriously, as it directly affects your economic interests. Here is how we handle data relating to your payment methods and financial transactions:

• Processing via secure channels: All financial transactions at NH88 — whether via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay or FPX (Maybank2u, CIMB Clicks) — are processed through encrypted, certified-secure payment channels.
• No full card data storage: NH88 does not store full card numbers, CVV codes or PINs for any of your cards or payment accounts. Sensitive payment data is handled directly by certified payment processors.
• Multi-layer transaction verification: Every high-value transaction on NH88 is protected by an additional verification mechanism to prevent unauthorised access to your account.
• Unusual activity monitoring: NH88's system monitors every transaction in real time to identify unusual or suspicious patterns and responds promptly where necessary.
• AML Compliance: NH88 complies with Malaysian anti-money laundering legislation, which means we may be required to retain transaction records and report certain transactions to the relevant authorities.

If you suspect any unauthorised transactions on your NH88 account, please contact our support team immediately via live chat or email at [email protected]. We will investigate and take appropriate action as promptly as possible.

NH88's services are intended for adults aged 18 and above only. NH88 does not knowingly collect or process the personal data of children or individuals under the age of 18.

All NH88 registrants are required to confirm that they are 18 years of age or older at the point of registration. NH88 applies a rigorous KYC process to verify members' ages, including requiring valid government-issued identification such as a Malaysian MyKad.

Should NH88 discover that personal data belonging to anyone under the age of 18 has been collected inadvertently, we will immediately take the following steps:

• Closing the account in question immediately
• Deleting all personal data associated with the individual
• Returning any remaining balance to the original payment method
• Reporting to relevant authorities when required

If you believe that someone under the age of 18 has registered on NH88, please notify us immediately at [email protected] with the relevant details so that prompt action can be taken.

NH88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational circumstances. The "Last Updated" date at the top of this page will always reflect the latest version in effect.

For minor or technical amendments, NH88 may not send individual notifications. However, for significant changes — particularly those that could materially affect your privacy rights — NH88 will provide reasonable notice via:

• Email to the address registered to your NH88 account
• In-account notifications when you log in to the NH88 platform
• A prominent announcement on the NH88 website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the NH88 platform following any amendments will be considered your acceptance of the updated Policy.

If you have any questions or concerns, or wish to exercise your privacy rights as set out in this Policy, do not hesitate to contact the NH88 data protection team through any of the following channels:

• Email: [email protected] — for data rights requests or detailed privacy enquiries (response time: within 30 business days for data rights requests)
• Live Chat: Available 24/7 on the NH88 platform — for general privacy-related enquiries (typical response time < 3 minutes)
• WhatsApp: For urgent enquiries in Bahasa Melayu
• Telegram: NH88's official channel for member communications

When submitting a data-related request, please include: your full name, NH88 account number, the type of right you wish to exercise and any relevant information that may help us process your request more efficiently and accurately. NH88 is committed to handling all privacy enquiries with professionalism, confidentiality and timely responses in accordance with our legal obligations.